Informativa sui rimborsi

Please be aware that refunds and exchanges increase our carbon emissions. 
If you have any doubts, get in touch before you order.

🖤We have a 14-day return and exchange policy from the date you receive your package according to Directive 2011/83/EU. Refunds will be processed, and a credit will automatically be applied to your credit card or the original payment method. Please note that full inspection and processing of returns may take 2-3 weeks.

🖤Since all our products are pre-ordered and handmade, Please note that if the order is already processed, it cannot be canceled or refunded.

🖤To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in our original packaging.

🖤Please note that the availability of the replacement item is not guaranteed as all Mystic J items are limited edition and mostly produced after the order is received.

🖤Each item of our jewelry is fully handmade and may contain slight imperfections and/or slight differences. This in no way affects the quality of the silver/gold or the quality of the product; on the contrary, it means that it is purely handcrafted.

🖤Shipping charges to return your items are non-refundable. If an item received is determined to be damaged or is the result of another error on our behalf, we will refund the cost of return shipping, but only following our Return Authorizations and Shipping Instructions.

☑️To initiate a return or exchange, you must contact us at with a detailed description of what you want to return or further change your order number, and we will respond to you within 1-3 business days. For exchanges, specify the new item/size (if ring) you wish to receive. 

🖤Mystic J reserves the right to evaluate merchandise and determine whether the damage results from a faulty production or normal wear and tear. Discoloration, breakage, and/or other material deterioration that occurs with use will not be considered defective. We do not replace products that have been previously replaced.