Informativa sui rimborsi

🖤Please be aware that all our products are pre-ordered and handmade. As such, we are unable to offer refunds or accept returns on any pre-order products once they have been processed.

🖤Given that our products are made to order, our refund and exchange policy is specifically tailored to address only those situations where the product arrives damaged or with a manufacturing defect. This means that once your pre-ordered item has been processed and shipped, we cannot accept returns or provide refunds unless the item you receive is not in perfect condition due to damage or a flaw that occurred during its manufacture. We implement this policy to ensure the integrity and exclusivity of our bespoke items while also committing to the highest quality standards.

🖤To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in our original packaging.

🖤Please note that the availability of the replacement item is not guaranteed as all Mystic J items are limited edition and mostly produced after the order is received.

🖤Each item of our jewelry is fully handmade and may contain slight imperfections and/or slight differences. This in no way affects the quality of the silver/gold or the quality of the product; on the contrary, it means that it is purely handcrafted.

🖤Shipping charges to return your items are non-refundable. If an item received is determined to be damaged or is the result of another error on our behalf, we will refund the cost of return shipping, but only following our Return Authorizations and Shipping Instructions.

🖤We have a 3-day return and exchange policy from the date you receive your package. Refunds will be processed, and a credit will automatically be applied to your credit card or the original payment method. Please note that full inspection and processing of returns may take 2-5 weeks.

☑️To initiate a return or exchange, you must contact us at info@mysticj.com with a detailed description of what you want to return or further change your order number, and we will respond to you within 1-3 business days. For exchanges, specify the new item/size (if ring) you wish to receive. 

🖤Mystic J reserves the right to evaluate merchandise and determine whether the damage results from a faulty production or normal wear and tear. Discoloration, breakage, and/or other material deterioration that occurs with use will not be considered defective. We do not replace products that have been previously replaced.