Política de envío
🔆We are not mass production, and normally we start producing the piece after it has been ordered. So, your jewelry is made individually for you. Usually, we ship within 3 weeks unless specified otherwise, it may take longer.
🔆We work with DHL Express, FedEx, and Correos España. We will send you an email with tracking information when your order has shipped. Delivery time depends on the destination, and usually takes 24 to 72 hours after the shipment. (in Spain and Europe)
⏩If your order is in a rush, please contact us at firstname.lastname@example.org, and we will do our best to prioritize your order. Please note that if the order is already processed, it cannot be canceled or refunded.
All Mystic J orders are shipped with insurance via FedEx or DHL and require the recipient's signature upon delivery.
All orders over 200 € are shipped for free within Spain peninsula. Orders below 200 are charged a flat rate of 5€.
🔆All our shipments are sent from our headquarter in Alicante, Spain.📍
Due to COVID-19, delivery times may be delayed. Thanks for your understanding.
⏩Orders from ( United States, Canada, United Kingdom)👇
Please note that the following terms and conditions apply to all international orders:
1) Prices and shipping fees do not include import and customs duties, value-added taxes ("VAT"), duties, and other fees that the destination country may levy, all of which are the responsibility of the buyer. Mystic J is not responsible for brokerage fees, customs and import duties, value-added taxes ("VAT"), duties, and other associated fees.
2) The recipient of the order is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
3) Mystic J is not responsible for delayed package delivery due to customs issues when shipping internationally.
4) All costs incurred in a refused delivery due to high customs or brokerage fees, duties, taxes, or restrictions imposed by the destination country are the buyer's responsibility.
Our carriers offer secure and easy-to-track shipping methods. If your package is lost in transit, we will do our best to assist you. We are not responsible for packages once proof of delivery is generated.
Once the carriers hold the package, we cannot be responsible for delivered items that have been lost or stolen.
"In accordance with state law (Law 3/2014, of March 27), the seller is responsible for sending the product within 30 calendar days. If you do not receive the products within 30 days, or within the agreed period, you must notify the seller and give a reasonable additional time for delivery. For example, if we inform you that the delivery is delayed one week, a customer should grant us one more week according to the law."
If at the end of this period we have not delivered the product to you, then we will refund you as soon as possible.
Please read our Refund Policy.