Términos del servicio

Shipping Policy

🔆We are not mass production, and normally we start producing the piece after it has been ordered. So, your jewelry is made individually for you.  Usually, we ship within 3 weeks unless specified otherwise, it may take longer. 

🔆We wrk with DHL Express, FedEx, and Correos España. We will send you an email with tracking information when your order has shipped. Delivery time depends on the destination, and usually takes 24 to 72 hours after the shipment.

If your order is in a rush, please contact us at info@mysticj.com, and we will do our best to prioritize your order. Please note that if the order is already processed, it cannot be canceled or refunded. 

 🔆All our shipments are sent from our headquarter in Alicante, Spain.📍 

Due to COVID-19, delivery times may be delayed. Thanks for your understanding.

Orders from ( United States, Canada, United Kingdom)👇

Please note that the following terms and conditions apply to all international orders:

1) Prices and shipping fees do not include import and customs duties, value-added taxes ("VAT"), duties, and other fees that the destination country may levy, all of which are the responsibility of the buyer. Mystic J is not responsible for brokerage fees, customs and import duties, value-added taxes ("VAT"), duties, and other associated fees.

2) The recipient of the order is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.

3) Mystic J is not responsible for delayed package delivery due to customs issues when shipping internationally.

4) All costs incurred in a refused delivery due to high customs or brokerage fees, duties, taxes, or restrictions imposed by the destination country are the buyer's responsibility.

Lost packet

Our carriers offer secure and easy-to-track shipping methods. If your package is lost in transit, we will do our best to assist you. We are not responsible for packages once proof of delivery is generated. 

Once the carriers hold the package, we cannot be responsible for delivered items that have been lost or stolen. 

Legal notice

"In accordance with state law (Law 3/2014, of March 27), the seller is responsible for sending the product within 30 calendar days. If you do not receive the products within 30 days, or within the agreed period, you must notify the seller and give a reasonable additional time for delivery. For example, if we inform you that the delivery is delayed one week, a customer should grant us one more week according to the law."

If at the end of this period we have not delivered the product to you, then we will refund you as soon as possible.

 

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This Privacy Policy explains what personal information Mystic J collects when you use our service as described in our Terms of Service, as well as the ways we may use or share it and your legal rights. 

What information do we use?

When we provide services, we collect or receive information in different ways. In many cases, you can choose what information to provide, although certain information is required, for example, to make a purchase. 

Information You Provide Us 

Personal data and contact information: This includes information such as name, contact information (including mobile phone number), and any personal information necessary to create an account with us or participate in our Services.

Account and User Information: This includes information you provide to us when you register for certain customer services or enter one of our online contests. 

Sales and Marketing Related Information: This includes information such as purchased products, your marketing preferences, phone number, email address, and information about how you interact with our marketing materials. 

Payment and Transaction Information: When you purchase an item from us, you provide our payment processor with your payment information. This includes information such as billing and payment card details, payment receipts, and shipping details. We use a trusted third-party payment provider, and as such, Mystic J does not collect payment card information.

Customer Service Information: You can provide us with additional information by emailing or calling us. Additional information may include details of administrative, technical, and support communications with us and any personal information contained in complaints or concerns that you submit to us.

Information Collected Automatically

Log Data: We automatically collect certain log data when you interact with our Services or visit our website on your computer or other devices, including the IP address, browser information, and web pages you have requested on our website. 

Cookies: We use cookies and similar technologies to operate and provide our website. For example, we may use cookies to remember your choices, such as your language preferences, and personalize our services for you. 

If you choose not to provide certain information to us, we may not be able to provide all (or any) of the Services to you. 

What do we use your information?

We use the information we have to help us provide, operate, improve, understand, personalize, support, and market our Services. Specifically, any of the personal information that we collect from you may be used in the following ways: 

When it is necessary to fulfill our contractual obligations to you, we will process your information to: 

Processing transactions: To process customer orders, track shipments and fulfill deliveries, and process payments, and to fulfill our contracts with you and with our business partners and suppliers, we process your personal information.

Create and manage accounts and records: When you create an account with us or register for our products or services, we process your personal information to create and manage your accounts and records. 

When it furthers our legitimate interests and those of others, provided that your rights or interests do not override those legitimate interests, we will process your personal information to:

Operate, improve and evaluate our business: We use your information to operate our services and provide our products and to improve the efficiency of our operations, including improving and improving our services, providing customer support, managing our communications, analyzing our services, and perform our contracts with third parties. For example, we will retain and evaluate information about your recent visits to our website and how you move through different sections of our website for analytical purposes to understand how people use our website so that we can make it more intuitive. We continually strive to improve the offerings on our website based on the information and feedback we receive from you.

Contact you: We use your information to communicate with you about our Services and inform you of our terms and policies and other important updates. If you do not object to our use of your personal information, we may provide you with marketing information for our products and services. It is in our legitimate interest to promote and market our products and services. 

Personalize your experience: We use your information to help us better respond to your individual needs. For example, we will keep your purchase history and use the details of products you have previously purchased to make suggestions for other products.